Warranty

What is covered, and for how long

• Jiden double electric breastpumpOne year from the date of purchase.
• Jiden wearable breastpumpSix months from the date of purchase.

What the warranty covers

The warranty covers manufacturing defects and functional faults that occur during the applicable warranty period under normal and proper use of the breastpump.

If your pump develops a qualifying fault during the warranty period, we will assess the issue and determine the appropriate resolution.

What the warranty does not cover

The warranty does not cover damage or faults resulting from:

• Improper use or handling of the breastpump
• Accidental damage
• Physical damage caused by dropping or impact
• Incorrect use
• Failure to follow the product's instructions
• Normal wear and tear
• Damage caused by unauthorised repairs, modifications or tampering
• Damage to accessories caused by misuse or improper handling

Warranty eligibility

To make a warranty claim, you will be required to provide:

• Your proof of purchase
• A description of the problem
• Photos or videos demonstrating the issue, where applicable

How to make a warranty claim

• Step 1Contact Jiden Customer Care at customercare@jidenbreastpump.com, or via any of our social media platforms where you placed your order.
• Step 2Provide your proof of purchase.
• Step 3Clearly describe the problem you are experiencing. You may also be asked to send photos or videos to help our team assess the issue.
• Step 4Our team will review the information provided.
• Step 5If the issue is covered under the warranty, we will provide a resolution.