Nature's perfect food for your baby
FAQ

Questions? Let's answer them.

Breastfeeding and pumping can come with a lot of questions.

We've answered the questions mothers ask us most often below. If you can't find your answer, send us a message. We're happy to help.

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Breastpumps Double electric Wearable Pumping Products Orders Warranty

Breastpumps

Which Jiden breastpump should I choose?

Jiden currently has two main breastpump options: the double electric breastpump and the wearable breastpump.

The main difference is how they are powered. The double electric needs to be connected to a power source while you're pumping. The wearable is rechargeable, giving you more freedom to pump without being connected to a power source.

Both are effective.

If you're still unsure which one is right for you, chat with us on WhatsApp and we'll help you choose.

Which Jiden breastpump is more effective?

Both are effective.

The difference is mainly in how they are powered and how you prefer to pump.

Does the double electric come with different flange sizes?

Yes.

The double electric breastpump comes with 3 flange sizes: 19mm, 21mm and 24mm.

Does the wearable come with different flange sizes?

Yes.

The wearable breastpump comes with 5 flange sizes: 17mm, 19mm, 21mm, 24mm and 27mm.

How fast does the Jiden breastpump pump?

The Jiden breastpump has the capacity to express up to 300ml of breast milk in 10 to 15 minutes.

Actual output can vary from mother to mother.

Will the Jiden breastpump increase my breast milk supply?

Breast milk production works through demand and supply.

Consistently removing milk signals your body to continue producing milk. An effective breastpump can therefore help you maintain consistent milk removal and support your breastfeeding routine.

Double electric

Is the Jiden double electric rechargeable?

No.

The Jiden double electric is not rechargeable. You can connect it to a wall socket, power bank or laptop while pumping.

Can I use it with a power bank?

Yes.

You can connect the double electric to a power bank, laptop or wall socket.

Is it safe to plug it into a wall socket while pumping?

Yes.

The pump is designed to be connected to a power source while you're using it.

Can I pump without the hands-free pumping and nursing bra?

Yes.

You can use the pump without the bra. However, without it you will need to hold the pump bottles in place while pumping.

The Jiden hands-free pumping and nursing bra holds the bottles in place for you, so you can pump without having to hold them.

Does it come with storage bags?

No.

Storage bags are not included with the double electric breastpump and are sold separately.

If you want storage bags together with your pump, you can choose the Pumping Starter Kit.

Shop the starter kit
Does it come with storage bottles?

Storage bottles are not included with the standard double electric breastpump.

If you need storage bottles, you can buy them separately or choose one of the Jiden bundles that includes them.

Shop bundles
Why isn't my double electric charging?

It doesn't charge.

The Jiden double electric is not a rechargeable pump. Simply connect it to a wall socket, power bank or laptop when you want to pump.

What if I have a problem with my double electric?

Your double electric comes with a one year warranty.

If you experience a problem with your pump, contact the Jiden team so we can assist you.

Contact Jiden

Wearable

Is the Jiden wearable rechargeable?

Yes.

The Jiden wearable breastpump is rechargeable, so you can use it without being connected to a wall socket while pumping.

Does ₦70,000 get me two wearable pumps?

No.

₦70,000 is for one wearable breastpump. If you want to pump both breasts at the same time, you need two pumps, which cost ₦140,000.

Does the wearable come as a pair?

No.

The wearable breastpump is sold individually.

  • One pump: ₦70,000
  • Two pumps: ₦140,000
Which is better for me, one wearable pump or two?

One wearable pump allows you to pump one breast at a time. Two pumps allow you to pump both breasts at the same time.

Choose based on how you prefer to express and what works best for your routine.

Does the wearable have different flange sizes?

Yes.

It comes with 5 flange sizes: 17mm, 19mm, 21mm, 24mm and 27mm.

Does the wearable have a warranty?

Yes.

The Jiden wearable breastpump comes with a six month warranty. Terms and conditions apply.

Pumping and breastfeeding

Can I use a breastpump if my baby isn't latching?

Yes.

Expressing your breast milk can give you another way to provide your milk while you work through your baby's latch.

If you're unsure what to do, chat with us and we'll help you understand your options.

Can I use a breastpump if I'm exclusively breastfeeding?

Yes.

A breastpump can be useful even when your baby is breastfeeding directly.

You may need to express milk when you're away from your baby, when someone else needs to feed your baby, or when you simply want to have expressed milk available.

Can I pump while I'm at work?

Yes.

A breastpump can help you express and store your milk while you're away from your baby.

The Jiden wearable breastpump is rechargeable and gives you more flexibility when pumping away from a traditional power source.

How often should I pump?

How often you pump depends on your individual breastfeeding situation, your baby's feeding pattern and why you're pumping.

If you're unsure how often you should express, talk to us so we can better understand your situation.

Why am I getting very little milk when I pump?

The amount you express can vary from session to session and from mother to mother.

Your flange fit, pumping technique, timing and individual milk supply can all matter.

If you're consistently concerned about how much you're expressing, reach out to us.

Will pumping hurt?

Pumping shouldn't be something you simply have to endure if it is painful. Correct fit and technique matter.

Jiden provides different flange sizes with its pumps to help mothers find a suitable fit.

If you're experiencing pain while pumping, contact us so we can help you identify what may be wrong.

Jiden products

Does the steam bottle sterilizer and dryer dry bottles too?

Yes.

The newly improved Jiden bottle sterilizer and dryer does more than sterilise. It also dries the bottles, leaving them ready for feeding or storage.

Can I use the Jiden pumping bra without a breastpump?

The bra is designed to make pumping easier by holding your pump bottles in place while you express.

If you're unsure whether it is compatible with the pump you have, chat with us before purchasing.

What are the Jiden bundles?

Jiden bundles combine products that work together so you don't have to buy everything separately.

Depending on the bundle, you may get a breastpump together with products such as storage bags, bottles, a pumping bra, cooler bag or feeding covers.

Shop bundles

Orders, payment and delivery

How do I pay?

Bank transfer or card.

You can pay by bank transfer or with your card at checkout.

If you prefer to buy in person, you can visit our office or purchase from a Jiden distributor.

How do I place an order?

Choose the product you want, add it to your cart and proceed through checkout.

Once your order and payment are confirmed, your order will be processed for delivery.

If you have any difficulty placing an order, chat with us on WhatsApp.

Can I buy from Jiden in person?

Yes.

You can visit the Jiden office or purchase through a Jiden distributor.

Contact us for details
What if I need help choosing a product?

You don't have to guess.

Send us a message and tell us what you're looking for. We'll help you understand which Jiden product may be suitable for you.

Chat with us on WhatsApp

Warranty and support

Does Jiden offer a warranty?

Yes.

The double electric breastpump has a one year warranty. The wearable breastpump has a six month warranty. Terms and conditions apply.

Read the warranty policy
What happens if my product develops a problem?

Contact the Jiden team with your order details and information about the issue.

We'll guide you through the next steps based on the product and warranty terms.

Contact Jiden
Do you provide support after I buy?

Yes.

We don't want to simply sell you a breastpump and leave you to figure it out yourself.

Jiden provides educational resources, demonstrations, instructional videos, manuals and after-sales support to help you use your products properly.

Where can I get help if my question isn't answered here?

Send us a message on WhatsApp. Tell us what you're trying to figure out, and our team will help you.

You don't have to figure it out alone.

Chat with Jiden on WhatsApp

Still haven't found your answer?

Tell us what you're trying to figure out and our team will help you. You don't have to figure it out alone.

Chat with us on WhatsApp